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Effective Online Communication – Part I

In these times of voiceless and faceless online communication, words can make or break us.  Written words shared with strangers can either mend or offend.  Whether it is customer service, emailing,...

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Effective Online Communication – Part II

As we continue this week, I trust we are in agreement regarding points of protocol for online communication.   Here are some additional points I would like to share:   Your humor and remarks can be the...

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Effective Online Communication – Part III

This is the 3rd installment of our 3-part series on Effective Online Communication. This post focuses on learning to listen to what the client is saying. Listen intently to what the client is saying...

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